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Case Study 3: Digital Sales Fulfillment - Banking Client

Overview:

● Goal: Reduce paper usage in branches and enhance advisor productivity using technology.

● Method: Introduce digital signing for sales fulfillment.


Quote:

"The goal was to go green... we couldn’t have been happier with the results." - Hugh Sanders, Sr Manager of Branch Experience, banking client


Approach:

● Identified retail product fulfillment processes.

● Designed and implemented a paperless process using customer devices and banking client tablets.

● Tested the digital process and provided training and support materials for branch advisors.


Results:

● 80% reduction in paper use within branches.

● Cut fulfillment time by 50%.

● Boosted customer satisfaction by 70%.


Conclusion:

Odutayo Group is committed to environmental sustainability and leverages technology to enhance client operations.


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